The single solution for all small business needs
Thryv is an all-in-one business management software that helps any small business build its brand, reach more customers, and manage day-to-day operations. Their incredible software supports over 40,000 local businesses across the U.S., Canada, and Australia. They work with a wide range of industries including health & wellness, home services, and legal.
By utilizing Thryv, small businesses can manage their workflows, teams, and client interactions anytime, anywhere, and on any device. Services provided by Thryv include online payments, scheduling, marketing, invoicing, customer reviews, and even social media. And customers can do all of this without ever leaving the Thryv app.
<sprscript-green>The challenge<sprscript-green>
Connecting teams to maximize efficiency
Thryv is all about maximizing efficiency for small businesses by providing every essential tool needed to maintain daily operations, accessible from one dashboard. As part of their platform, Thryv needed a way for employees of a small business to communicate with each other. A feature that would help Thryv take their services to the next level and ensure that teams never have to leave the app while working on their daily tasks.
In their own words, “Conversations allow your staff to work better together from one place.” And with thousands of customers in three different countries trusting Thryv to operate their small business, they needed a reliable chat tool that they could integrate into their app, powerful enough to handle the number of messages that would be sent on their platform at any given time and scale along with their growing customers.
<sprscript-green>The solution<sprscript-green>
High-performing chat with Social+
By integrating Social+ into their platform, Thryv found a quick and easy solution for teams to have important internal discussions that are a fundamental part of running a small business. With Thryv’s TeamChat feature powered by Social+, teams can talk about upcoming jobs or collaborate on group projects in real time. Take construction for example. Workers and managers coordinating site deployments, inventory and finances on Thryv's platform find it easier to communicate with their co-workers in the same place.
Team members can have 1:1 chats or group chats, organize chats in topic-specific channels, attach images or files to their messages, edit messages after sending them, react to messages with emojis, and even mention specific team members so important messages don’t go unnoticed. And Social+’s ready-to-use Chat SDK made integration into the platform a breeze, providing high-performing instant messaging to complete the Thryv experience.
<sprscript-green>The results<sprscript-green>
Improved communication & team management
The Thrive platform is all about communication and collaboration. And their essential TeamChat feature powered by Social+ helps small businesses turn talk into action. Since its launch in November 2022, over 850 accounts and 2,800 users have used TeamChat to communicate faster and manage their teams “better than ever before”.
By integrating TeamChat with Thryv CRM, they further enabled businesses to easily tag or mention any contact, payment, booking, or invoice, making communication and collaboration on their platform super easy and efficient.
<cs-number-text>Source heading image: www.thryv.com<cs-number-text>
