RS Mall uses Social+ to connect customers to the right information and improve the sales cycle. In doing this, the company is able to provide more efficient buying experiences for their customers and have greater control over their internal processes.
Facilitating the shopping experience
The retail industry has been experiencing quick expansion throughout the world and because of this, customers have gotten accustomed to quick and efficient buying trajectories. Services have gotten faster, easier, and more personalized. Given this scenario, RS Mall wanted something that would create the same experiences for their customers, while helping their brand improve its sales.
Since the company relied on multiple accounts to navigate their customers through the sales cycle, the best solution would make sure that only one account was being used to increase sales and get more leads.
Finalizing sales with Live Chat
RS Mall quickly saw this challenge as an opportunity and partnered with Social+ by integrating Social+ into their accounts.
With Live Chats, customers could access the platform and go through a menu with different accessibility options. Also, with the ticket routing feature, customers would be prompted to start chatting with an agent who could guide them through the sales process. These features not only helped the company merge their accounts into one, but also ensured that each agent could track conversations properly and receive an even distribution of customers.
Redefining the retail industry
Having just started growing their in-app community, RS Mall is looking towards the future to be able to help their customers feel more connected to the shopping experience. Moving forward, other social features provided by Social+ such as Feeds, Videos, and Amity Bots, will act as the main driving force behind customers’ well-being and their relationship to RS Mall’s strategy.
The future is social and Social+ is looking forward to providing companies such as RS Mall with all the resources so that shoppers can feel encouraged to become active brand supporters!
