Making healthcare easy & accessible
As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health includes 51 hospitals, more than 800 patient care sites, more than 7,300 active physicians, over 49,000 employees. They empower patients to live well through their “award-winning health system for your family's care.” They make healthcare easy and offer innovative ways for patients to interact. The MyBSWHealth app helps patients schedule appointments, have video visits with their healthcare providers, get test results, and message their doctors.
One of the things that set BSW Health apart is their commitment to communities. In their own words, “We are a not-for-profit health system, which means we reinvest all surpluses in our communities, improving lives in the areas we serve. Our commitment to our mission and vision provides high-quality healthcare, clinical research, medical education, and dozens of community services to millions of Texans each year.”
<sprscript-green>The challenge<sprscript-green>
A virtual support system to uplift & empower
Healthcare can be a lonely and scary process, especially for patients going through surgeries and medical procedures. But it doesn’t have to be, and BSW Health realized that early on. As trusted leaders in value-based care, they knew from day one the importance of communities coming together to empower those in need.
BSW Health wanted to create a support system of well-wishers to join patients and their families on their journey to recovery, without compromising their health. They had the virtual platforms to bring their vision to life on their website and app, but lacked the social features needed to create these healing connections.
<sprscript-green>The solution<sprscript-green>
Connecting patients & communities with Social+
BSW Health are innovators in their field and community, constantly seeking ways to make healthcare easier and more accessible for patients and their families. With Social+ powering their social features, BSW Health created an incredible support system on their website and app to uplift their community.
They launched an activity feed utilizing Social+’s powerful social features where members of their community can post well wishes and prayers for patients going through medical procedures. This virtual Prayer Wall is moderated by chaplains, who actively interact with posts to provide even more support and encouragement. Patients of BSW Health can access this safe and positive space whenever they need, and engage with a loving community that is there to support them through their healing journey. These posts, likes, comments, and reactions provide them with the emotional support they need during their recovery, reminding them that they’re not alone.
<sprscript-green>The results<sprscript-green>
Empowering communities to improve lives
BSW Health is a prime example of a community-focused organization, dedicated to innovating their services to improve lives. With Social+, BSW Health actively engages, connects, and empowers their community, going above and beyond expectations to create a sense of belonging and improve the emotional well-being of their patients and their families.
Their creativity in integrating Social+’s social features into their platform is an inspiration for healthcare industries, and beyond. The future is social, and Social+ is proud to help organizations make their vision a reality.
